Refund policy

Return & Refund Policy

Because we sell food products (spices, masalas, and pantry items), we're unable to accept returns once an item has been delivered, for hygiene and safety reasons.

Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 48 hours via WhatsApp at 0300-4845331 with a photo of the item. We'll arrange a replacement or refund for that item at no extra cost to you.

Refunds
Since orders are paid via Cash on Delivery, approved refunds are issued via bank transfer, JazzCash, or EasyPaisa to your provided account — or as store credit toward your next order, whichever you prefer. Refunds are typically processed within 5-7 business days of approval.

Order cancellations
Orders can be cancelled free of charge any time before dispatch. Once an order has shipped, it can no longer be cancelled, but our damaged/wrong-item policy above still applies if something goes wrong.

Delivery delays
While we work with reliable couriers, delivery times can occasionally be affected by weather, holidays, or courier delays. We'll keep you informed via WhatsApp if your order is running behind schedule.

Questions
For any concerns about your order, reach out to us via WhatsApp at 0300-4845331.